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CANCELLATION & Refund Policy


PLEASE READ THE INFORMATION BELOW CAREFULLY


Group lessons

  • If the course is cancelled and does not start, you receive a full refund.
  • If you withdraw 8 days or more before the start date of the course, you will receive either:

              - A refund of the course fee less $20 administration charge or
              - A credit for the course fee that can be used later in the year.

  • If you withdraw less than 8 days prior to the start date, you will receive a credit for the course fee less $20 administration charge.
  • No refunds or credits once the course has started.

If a course does not reach a minimum number of 5 students or is for some other unavoidable reason cancelled by the Alliance Française Palmerston North, the course fee will be refunded in full.

When a specific class has to be cancelled by the Alliance Française Palmerston North for unavoidable reasons, we will organise a make-up lesson at a time suitable to as many of the class students as possible. If a student is unable to attend the make-up session, no credit or refund will be given.

Private lessons

  • Cancellation of any lesson must occur more than 24 hours prior to the scheduled lesson time. Failure to notify Alliance Française Palmerston North of a lesson cancellation prior to 24 hours before the scheduled lesson time will result in a full fee being charged for the lesson.
  • All notifications must be sent by email to info@french.org.nz
  • If you arrive more than 15 minutes after the scheduled start of the lesson, it will be considered an untimely cancellation and no refund will be given.
  • All lessons purchased from Alliance Française Palmerston North are valid during the calendar year of the purchase.

In the event of Alliance Française Palmerston North being unable to provide a scheduled private lesson for unavoidable reasons, we will arrange a make-up lesson at the earliest convenience for both the student and the teacher, but no refund will be given.

Last updated: 18 April 2017